FAQ
Customer Service
How do I redeem my Club Pass for an event?
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To redeem your Club Pass membership, go directly to the box office with your photo ID the night of the event you wish to attend to receive a ticket for entry. Redemption can only be done the night of the event.
When will I receive my Club Pass?
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Club Pass is not a physical product, you will not be receiving a Club Pass in the mail. Your Club Pass will be effective October 1, and you can bring your Photo ID to the box office of your selected venue for any eligible show to receive a ticket for your event. If you purchased the multi venue pass, you can bring your photo ID to the box office of any participating venue for any eligible show to receive a ticket.
What happens if my event moves to another venue?
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<p>Your Club Pass is eligible for shows playing at your venue from 10/1/22 - 12/31/22. If a show moves to another venue, it is no longer eligible for your Club Pass. If you purchased the All-Venue Club Pass and a show moves to another participating club, your All-Venue Club Pass will be eligible for the event.</p>
Are sold out shows included?
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Certain sold out shows are included. For a list of excluded shows you can search for your venue on our <a href="https://clubpass.livenation.com/exclusions/" target="_blank">exclusions tab</a>, or they will also be listed on the club page <a href="https://clubpass.livenation.com/pass/" target="_blank">here</a>.
I already purchased tickets to 1 or more participating shows. Can I get a refund on those if I purchase a Club Pass?
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<p>No. Refunds are not available for your already purchased tickets. If you purchased your original ticket via LiveNation.com / Ticketmaster.com you can check if your tickets are eligible for resale via your Ticketmaster account. Or you can share your tickets with friends or a family member who can join you at the event. </p>
When will I receive my NFT?
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You will receive an email from Live Nation by October 31st with information on how to access your commemorative Club Pass NFT.
Can I change the name of the Club Pass member after purchase?
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No, name changes will not be permitted as your Club Pass will be tied to your Live Nation account.
How do I get my Club Pass refunded?
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There will be no refunds for the 2022 Club Pass.
Who should I contact for Customer Service?
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For Customer Service questions, please contact Customer Care at ClubPassHelp@LiveNation.com
What is the result of violation of the Club Pass Terms of Use?
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Live Nation has the right to revoke the Pass at any time for misconduct or violation of the Terms of Use.
Product Features
What is included with my Club Pass?
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<p> The 2022 Club Pass includes:
ā 1 non-transferable entry per participating concert at the specific venue for which you purchased your Club Pass from 10/1/22 - 12/31/22. ā 1 commemorative NFT</p>
What shows are excluded from the Club Pass?
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The Club Pass is not valid for seated events, special events, or third party rentals. Select events may be excluded. Exclusions will be confirmed when events are announced at each venue. You can find exclusions listed on the Club Pass website Exclusions tab.
Does my Club Pass grant me Fast Lane Entry into the venue?
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No, Fast Lane entry is not included with your Club Pass.
Does my Club Pass grant me special access (VIP Club, backstage, meet and greet, premier parking, etc.)?
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No, the Club Pass membership only grants access to participating events.
Purchasing
Is there a shipping charge when purchasing the Club Pass?
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No, there is no product to ship. Your Club Pass is a membership that can be redeemed for a ticket on the night of any show you attend.
Are there purchasing limits?
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You may purchase up to two (2) passes. However, only the original purchaser will be able to redeem on the night of a show using their photo ID.
How can I purchase add-ons such as parking, or VIP Club entry?
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Please visit your venue page livenation.com to purchase add-ons for your concert experience.
How do I purchase a Club Pass Membership?
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<p> Go to <a href="https://clubpass.livenation.com" target="_blank">clubpass.livenation.com</a> and use the dropdown menu to select your preferred venue. You will then be directed to LiveNation.com to purchase your pass. You have the choice of selecting a single venue pass, or the Multi Club Pass which will allow you to attend events at any participating Live Nation venue across the country. The list of participating clubs can be found at <a href="https://clubpass.livenation.com/pass/" target="_blank">https://clubpass.livenation.com/pass/</a></p>
Do I need a Live Nation account to purchase the Club Pass?
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Yes, you must have or create a Live Nation account to purchase a Club Pass.
How much does the Club Pass cost?
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<p> The 2022 Club Pass is available for individual venues starting at $59 or $79 plus fees.</p><p>There is also a 2022 Multi Club Pass that will allow you access to all participating clubs across the country for just $299 plus fees. </p><p>
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Is there a service fee when purchasing the Club Pass?
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<span id="docs-internal-guid-1df2050f-7fff-2455-9a10-b4208a385696"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;">Yes, a service fee will be added at the time of checkout.</span></span>
Can I buy the Club Pass as a gift for someone else?
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<span id="docs-internal-guid-08832aae-7fff-e890-d74a-59e3b5f3891d"><span style="font-variant-numeric: normal; font-variant-east-asian: normal; vertical-align: baseline;">No, you can not gift the 2022 Club Pass. You can purchase up to 2 Club Passes and invite someone to join you as your guest. </span></span>
Is there an age restriction for Club Pass purchases?
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You must be 13 or older to purchase a Club Pass. However, some concerts at your venue might be 18+ or 21+. Please note these age restrictions will still apply. <!--EndFragment-->
Venue Info
What COVID-19 policies are in place?
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In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing this pass, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check your venue's website as guidelines are subject to change.
Do I need to bring my photo ID to every show I attend?
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Yes, you must bring your photo ID with you to every participating event. Your photo ID will be matched to our Club Pass member list and you will be given a ticket for any eligible show you attend.
How do I use my Club Pass for admission?
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Simply bring your photo ID to the box office on the night of any participating event. The box office will confirm your eligibility and provide you a ticket for the show.
Can I use my Club Pass more than once at each concert?
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The pass is only valid for one entry per participating concert.
Who can access concerts with the Club Pass?
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Only the named 2022 Club Pass purchaser can use their photo ID to pick up tickets at the box office for themself, or themself +1 guest if they purchased 2 passes.
When does the 2022 Club Pass expire?
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The 2022 Club Pass membership ends on 12/31/2022.
Is my place in the GA section reserved with the Club Pass?
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No, the Club Pass is valid for general admission and is first come, first served.
Do I need to present an ID at each event along with my Club Pass?
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Yes, your photo ID will be checked against the Club Pass member list to grant you access to each eligible event.
What is a valid form of ID if I am under 16?
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Please bring your school ID or government-issued Passport as a valid form of ID.
Can I use my Club Pass at multiple venues?
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Only the Multi Club Pass is eligible for multiple venues. Any single venue Club Pass will only be valid for eligible events at that venue.
Communications
How do I find out about specific shows that are excluded from the Club Pass?
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Check <a href="http://clubpass.livenation.com/exclusions" target="_blank">clubpass.livenation.com/exclusions</a> before you leave for a show for up to date information on shows excluded from your Club Pass membership.
There are concerts at my venue that are not sold on Livenation.com. Are they included in the Club Pass?
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No. Only concerts sold on livenation.com are included in the Club Pass, with the exception of Emo's and Scoot Inn.
Club Pass Terminology
What is considered a special event or rental at a Live Nation venue?
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A special event is an event that is not booked or promoted by Live Nation at Live Nation venues.
What is considered a rental at a Live Nation venue?
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A rental is an event that is not booked or promoted by Live Nation at Live Nation Venues.